He saw it at the dinner table.
Neel grew up around a family business in the industry. His dad runs sourcing, and the same thing kept coming home: an inquiry that arrived half-finished, and a quote that took days to send. The problem was never effort — every answer had to be rebuilt by hand, from scratch, every single time.
What stayed with him was not the missing data. It was the ritual around it: the same questions asked in the same order, the same files opened, the same quote rebuilt from memory because the last one lived in someone else’s inbox.
That became the product brief. Read the thread and its attachments, keep the source line for every value, ask only for what is genuinely missing, and leave the final send to the person who owns the relationship.

